Frequently Asked Questions

We repair all major smartphone brands including Apple iPhone, Samsung Galaxy, Huawei, Google Pixel, OnePlus, Sony Xperia, LG, Motorola, and many more. We also repair tablets including iPads and Samsung Galaxy Tabs. If you have a device not listed, please contact us as we can often help with less common brands too.

We recommend booking an appointment to ensure we have the right parts ready and can give you our full attention. Call us on 07446 146 581 or email sales@chenbalo.co.uk to arrange a convenient time. We're available Monday to Saturday, 9:00 AM - 6:00 PM.

We're based at 7 Askrigg Walk, Manchester, M13 0WH. We operate by appointment to ensure the best service. Visit our Contact page for directions and to book your appointment.

We're open Monday to Saturday from 9:00 AM to 6:00 PM. We are closed on Sundays and Bank Holidays. For urgent enquiries outside of these hours, you can email us at sales@chenbalo.co.uk and we'll respond as soon as we reopen.

Most common repairs are completed within 30-60 minutes while you wait. This includes screen replacements, battery replacements, and charging port repairs. More complex repairs like water damage treatment or motherboard repairs may take 1-3 days. We'll always give you an estimated timeframe when you bring in your device.

Yes! Most repairs are completed the same day, often within the hour. For common devices like iPhones and Samsung Galaxy phones, we stock the most popular parts so repairs can be done while you wait. For less common devices, we may need to order parts which typically arrive within 1-2 business days.

Absolutely! We have a comfortable waiting area where you can sit while we repair your device. For most repairs, you'll be in and out within an hour. If the repair will take longer, you're welcome to leave your device with us and we'll call you when it's ready.

For most hardware repairs (screen, battery, charging port, buttons), your data remains completely intact. We do not access, modify, or delete any of your personal data. However, for some repairs (particularly software issues or water damage), there's a possibility data may be affected. We always recommend backing up your device before any repair if possible. We'll inform you if there's any risk to your data before proceeding.

Yes, we offer a free diagnostic service. If you're not sure what's wrong with your device, bring it in and our technicians will assess it at no charge. We'll then provide you with a quote for any repairs needed. There's no obligation to proceed with the repair.

Screen repair costs vary depending on your device model. iPhone screen repairs typically range from 45-180, Samsung Galaxy screens from 55-220. For accurate pricing, please visit our Pricing page or contact us with your specific device model for a quote.

For standard repairs completed while you wait, payment is due upon collection. For repairs requiring parts to be ordered, we may require a small deposit (typically 10-20) which is deducted from the final repair cost. If we cannot complete the repair for any reason, your deposit will be refunded.

We accept cash, all major debit and credit cards (Visa, Mastercard, American Express), and contactless payments including Apple Pay and Google Pay. All card payments are processed securely using PCI-DSS compliant payment terminals. Your card details are never stored by us. Transactions will appear on your bank statement as "CHENBALO LTD" or "CHENBALO".

No, we believe in complete transparency. The price we quote is the price you pay - there are no hidden charges for labour, diagnostic tests, or other extras. If any additional issues are discovered during repair, we'll contact you before proceeding with any additional work.

If you have any concerns about a charge, please contact us first at sales@chenbalo.co.uk or 07446 146 581. We aim to resolve all payment queries within 48 hours. If you're not satisfied with our response, you may dispute the transaction with your card provider. We keep detailed records of all services provided and will work cooperatively to resolve any issues.

Yes! All our repairs come with a comprehensive 12-month warranty covering both parts and labour. If the same issue recurs within the warranty period, we'll fix it for free. The warranty covers manufacturing defects and workmanship but does not cover accidental damage, water damage, or misuse after the repair.

We use high-quality parts that meet or exceed OEM (Original Equipment Manufacturer) specifications. For some devices, we can offer original manufacturer parts at a premium price or high-quality compatible parts at a more affordable price. We'll always discuss your options and the quality of parts before proceeding with any repair.

Third-party repairs may void certain manufacturer warranties. If your device is still under the manufacturer's warranty, we recommend contacting them first. However, if your warranty has expired or doesn't cover the type of damage you have, we're here to help with a high-quality, affordable repair backed by our own 12-month warranty.

Absolutely. We take data privacy very seriously. Our technicians only access the functions necessary to complete and test the repair. We never access personal data, photos, messages, or apps. All staff are bound by strict confidentiality agreements, and we comply fully with UK GDPR regulations. For added peace of mind, you're welcome to disable biometric locks and set a temporary passcode before leaving your device.

For most repairs, you don't need to disable Find My iPhone or Android Device Protection. However, if your repair involves replacing certain components (like the motherboard) or if we need to perform a factory reset, we may ask you to temporarily disable these features. We'll advise you on this when you bring in your device.

In many cases, yes. If your phone is damaged but the storage is intact, we can often repair it enough to allow you to back up your data. For severely damaged devices, we work with specialist data recovery partners and can advise on your options. Success depends on the type and extent of damage. Contact us to discuss your specific situation.

Yes, we stock a range of accessories including screen protectors, phone cases, chargers, cables, and more. After your repair, we can fit a new screen protector for a small additional fee to help protect your new screen.

Currently, we focus on in-person repairs by appointment to provide the best service and fastest turnaround. If you're unable to visit, please contact us to discuss your options. We may be able to arrange collection in certain circumstances.

Yes, we buy used and broken phones depending on the model and condition. Even if your phone isn't worth repairing for personal use, it may have value as a parts donor. Contact us for a free assessment and we'll make you an offer if we're interested.

We can help with network unlocking for most devices, allowing you to use your phone with any carrier. We cannot bypass security locks (passcodes, pattern locks, activation locks) as this would violate data protection and security protocols. If you've forgotten your passcode, you'll need to contact the device manufacturer with proof of ownership.