This Privacy Policy explains how Chenbalo Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our services or visit our website.
Last Updated: January 2026
1. Who We Are
Chenbalo Ltd is a company registered in England and Wales (Company Number: 16874064) with our registered office at 7 Askrigg Walk, Manchester, M13 0WH.
We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: sales@chenbalo.co.uk
- Phone: 07446 146 581
- Post: Chenbalo Ltd, 7 Askrigg Walk, Manchester, M13 0WH
2. Information We Collect
We may collect and process the following types of personal information:
2.1 Information You Provide to Us
- Contact Information: Name, email address, phone number, postal address
- Device Information: Make, model, IMEI number, and condition of your device for repair purposes
- Transaction Records: Details of services purchased, payment information, repair history
- Communications: Any correspondence with us via email, phone, or our contact form
- Marketing Preferences: Your preferences for receiving marketing communications
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
- Technical Data: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 To Provide Our Services
- Process and complete your repair orders
- Communicate with you about your repair status
- Provide customer support and respond to enquiries
- Maintain repair records and warranty information
3.2 Legal Basis for Processing
We process your personal data under the following legal bases as defined by UK GDPR:
- Contract: Processing necessary to perform our contract with you (e.g., repair services)
- Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving services, preventing fraud)
- Consent: Where you have given explicit consent (e.g., marketing communications)
- Legal Obligation: Processing necessary to comply with legal requirements
3.3 Marketing Communications
With your consent, we may send you marketing communications about our services, offers, and updates. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at sales@chenbalo.co.uk
- Calling us on 07446 146 581
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties who assist us in operating our business (e.g., payment processors, IT support)
- Professional Advisers: Lawyers, accountants, and insurers where necessary
- Legal Authorities: Where required by law or to protect our legal rights
Any third parties we share data with are required to maintain the confidentiality and security of your personal information.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical documents
- Password protection and access controls for digital systems
- SSL encryption on our website
- Regular security assessments and updates
- Staff training on data protection
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Repair Records: Retained for 6 years for warranty and legal purposes
- Financial Records: Retained for 7 years as required by HMRC
- Marketing Preferences: Retained until you withdraw consent
- Website Analytics: Retained for 26 months
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data in certain circumstances
- Right to Restriction: Request restriction of processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Rights Related to Automated Decision-Making: Rights regarding automated decisions that significantly affect you
To exercise any of these rights, please contact us using the details in Section 1. We will respond to your request within one month.
8. Device Data Protection
When you leave your device with us for repair:
- We do not access personal data stored on your device unless absolutely necessary for the repair
- Technicians are bound by strict confidentiality agreements
- We recommend backing up your data before leaving your device with us
- You may set a temporary passcode and disable cloud account locks if preferred
- Any device data we encounter during repair is treated as confidential and is not retained
9. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
10. International Transfers
Your data is primarily stored and processed within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place as required by UK data protection law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.
13. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact us:
- Email: sales@chenbalo.co.uk
- Phone: 07446 146 581
- Post: Data Protection, Chenbalo Ltd, 7 Askrigg Walk, Manchester, M13 0WH